At Bydand Restaurant, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect when you book a table, contact us or sign up to hear from us, how we use it, and the rights you have over it. We handle your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who We Are

Bydand Restaurant is located at 2 Traill St, Thurso, KW14 8EJ. For the purposes of data protection law, Bydand Restaurant is the "data controller" responsible for your personal information. If you have any questions about this policy or how we handle your data, you can reach us on 01847 893737 or through the contact form on our website.

Information We Collect

We only collect information that we need to provide our service to you. Depending on how you interact with us, this may include: your name, email address and telephone number; the details of your reservation, such as date, time, party size and any dietary requirements or special requests you tell us about; messages you send us through our contact form or by email; and a record of any deposit you pay to secure a booking.

When you pay a reservation deposit, your card payment is processed securely by Stripe, our payment provider. We do not see or store your full card details on our website.

How We Use Your Information

We use your information to take and manage your reservation, to contact you about your booking, to take and where necessary refund your deposit in line with our Terms & Conditions, to respond to enquiries you send us, and to cater for any dietary needs you have shared. Where you have given us your consent, we may also use your email address to send you news about taster menus, special events and offers. You can withdraw this consent at any time.

Our Lawful Basis

We rely on different lawful bases under UK GDPR depending on the situation. We process booking information because it is necessary to provide the service you have asked for. We send marketing emails only where you have given consent. We may also process information where we have a legitimate interest in running our restaurant safely and efficiently, or where we are required to by law.

Sharing Your Information

We do not sell or rent your personal information to anyone. We only share it where necessary to run our service, for example with our reservation provider, the Five Star Restaurant Reservation System, and our payment provider, Stripe, or where we are required to share it to comply with a legal obligation. Any providers we use are required to keep your information secure and to use it only for the purposes we have agreed.

How Long We Keep It

We keep your personal information only for as long as we need it. Reservation and deposit records are kept for as long as necessary to manage your booking and to meet our legal and accounting obligations. If you have signed up for our emails but no longer engage with them or visit us, we will remove you from our marketing list. You can ask us to delete your information sooner, subject to any legal requirements we must meet.

Cookies

Our website uses cookies and similar technologies to help the site work properly, to keep it secure, and to understand how visitors use it. You can control or disable cookies through your browser settings, although some parts of the site may not work as well if you do. To keep our website and forms secure, submissions made through our contact and comment forms may be checked by an automated spam detection service.

Your Rights

Under data protection law you have a number of rights over your personal information. These include the right to ask for a copy of the information we hold about you, to ask us to correct anything that is inaccurate, to ask us to delete your information in certain circumstances, to object to or restrict how we use it, and to withdraw your consent to marketing at any time. To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Keeping Your Information Secure

We take appropriate measures to keep your personal information secure and to protect it from being lost, misused or accessed without authorisation. While no method of transmitting information over the internet is completely secure, we use reasonable safeguards to protect the data you share with us.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, so we encourage you to review it occasionally. This policy is governed by the law of Scotland.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact Bydand Restaurant at 2 Traill St, Thurso, KW14 8EJ, by telephone on 01847 893737, or through the contact form on our website.

CONTACT US
We take great pride in our food and would love to discuss how we can help you make your event a success.
BYDAND RESTAURANT
2 Traill St, Thurso KW14 8EJ
01847 893737
Monday - Saturday : 5:45pm - 9:00pm
Sunday : Closed
Dependent on Reservations
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